This post is for public awareness. My experience has cost me more than a month, and I genuinely want others to avoid going through the same situation if considering their services. If the worst insurance company had a name, it would be @TPL Insurance .. This is purely based on personal experience, so anyone looking for Takaful insurance should seriously reconsider. Around the 26th or 28th, I had a car accident. The front right tyre, disk, and other parts were damaged. Thankfully, everyone was safe and no one was hurt, for which I am truly grateful. I contacted #Tplinsurance and completed the claim process as required. Initially, I felt relaxed, thinking the process would move smoothly and I would be updated regularly. However, after around 12 days, I realized the process had not even properly started. Then began the real struggle. Repeated calls with no proper response Support team giving standard replies but no action Local team not answering calls False assurances like “process is completed, you will get a call soon” Excuses continued at every step. After Eid, more than a month had passed when the Haval team contacted me, saying either get the approval done or take the car back. Now it has been 1 month and 4 days, and a job that should take a week is still pending. There has been no proper response from TPL, and even @GWM Pakistan has not been responsive despite multiple requests. From day one, I clearly told them to order the required parts immediately, as they had to come from Karachi and would obviously take time. I even offered that payment could be settled later, whether by TPL or by myself, just to avoid delays. It may or may not have been the ideal approach, but the intention was simply to move things forward and save time. Unfortunately, even with that flexibility, no timely action was taken, which reflects a serious lack of coordination and responsibility. There are many more issues during this process that cannot even be fully written due to time and memory, but the reality is simple. Companies in Pakistan seriously need to hire responsible and mature teams. Delays, poor communication, and lack of ownership not only destroy a company’s reputation but also deeply affect customers who are already dealing with stressful situations. THIS WAS NOT JUST A DELAY. IT WAS A COMPLETE FAILURE OF SERVICE.